General Manager Assistant

Calgary, Alberta, Canada .
full-time . March 11, 2026

Description

GENERAL MANAGER ASSISTANT (GMA)

Audit Authority | Compliance Control | Operational Gatekeeper

This is not an administrative support role.

This is not a production role.

This is a standards enforcement role.

The GMA protects operational integrity inside a high-volume, performance-driven environment.

COMPENSATION

Base Salary: $65,000

Quarterly Performance Bonus tied directly to:

Office insurer scorecard performance
48-hour audit completion compliance
Documentation accuracy and defensibility
Escalation and risk detection discipline
Client follow-up and survey execution

Bonus eligibility requires maintaining insurer score above minimum threshold (80%) and meeting audit standards.

Hard standards. No exceptions.

Health Benefits

RRSP Matching

ROLE PURPOSE

The GMA acts as the final documentation and compliance gate before invoicing, closeout, and escalation.

You ensure work is accurate, complete, defensible, contractually compliant, and aligned with internal standards.

This is a pass/fail function - not a negotiation function.

CORE RESPONSIBILITIES

Conduct strict file audits on active and closing projects
Enforce documentation standards without exception
Verify notes, forms, photos, timelines, and compliance items
Track deficiencies and confirm correction (not perform correction)
Escalate integrity concerns immediately
Maintain clean audit trails and escalation records
Monitor recurring patterns and compliance gaps
Support the GM with reporting and operational follow-ups
Cold-call clients for follow-ups and satisfaction surveys
Professionally handle inbound and outbound calls
Maintain high organization across multiple files and priorities

PERFORMANCE EXPECTATIONS

48-hour audit completion standard (detail over speed)
Insurer score must remain above minimum threshold
All enforcement actions documented
No suppressed compliance issues
Standard apply equally to leadership and field

Performance concerns are addressed through correction and coaching.

Continued non-compliance results in removal.

SYSTEM REQUIREMENTS (NON-NEGOTIABLE)

Advanced Excel capability (tackers, reconciliation, validation)
Strong Word documentation
Professional Outlook communication
Comfort reviewing large volumes of digital documentation daily
Highly structured digital file management discipline

QUALIFYING PROFILE

Calm under pressure
Highly structured and detail-driven
Comfortable enforcing standards without apology
Strong on the phone and confident in communication
Organized across multiple priorities
Willing to escalate issues when required
Bondable (mandatory)

WORK STRUCTURE

Primarily office-based
Occasional site verification when required
No production responsibilities
No sales quota

WINMAR - We Do It Right.

#WMCG

Compensation

$65,000.00 - $65,001.00 per year

Know someone who would be a perfect fit? Let them know!